Our basic approach is to conform to the client's
procedures and style. Our aim is certainly not to impose our views or a
"one-suits-all" method. As we state elsewhere, cultural identity
has to be recognized and respected.
However, in our joint search for solutions, we can
tell you how we challenged typical issues in similar missions. Anyway, the
final decision will be yours.
Throughout our numerous strategy alignment an
implementation missions, we have contrived and perfected a framework that
can accommodate many methodologies. We named it "MG/MR", for
"Multiple Goals / Multiple Reality", to emphasize the complexity
and subjectivity of human perspectives in organizations.
With this framework, we distinguish seven steps:
full commitment from operational and support management
2. Set up
a Steering Committee and conduct a kick-off meeting
Interview managers and users concerned
and select alternative strategies and scenarios
Propose and select adequate ICT solutions
Implement changes in both business and ICT environment
Evaluate strategic alignment through efficiency, effectiveness, user
satisfaction and ROI.
In the pre-sales phase, our consultant will meet you
to discuss the issues at stake and to evaluate possible collaboration
scenarios. After reaching agreement – possibly based on a written proposal
-- a contract will be signed for a fixed duration.
Throughout the mission, the contact persons will meet
to monitor contract execution, review and possibly change contract terms,
define priorities, and decide on specific actions.
At the end of the month, a time and expense sheet is
presented for approval. If approved, an invoice with total fee and expenses
(vouchers attached) is sent to the client.